We are sad to say we have taken the decision to close our premises for the next few months.

We plan to open again once London has been able to return to some of its previous vibrancy!

To receive information on our re-opening, please do sign up to our newsletter.

Privacy Policy

City Sports Massage Ltd ("City Sports Massage", "we", "us" or "our") is committed to protecting and respecting your privacy. Please read this Privacy Policy (the Policy) carefully as it contains important information about how we will use and treat your personal data.

By visiting www.citysportsmassage.com (“Our Site”) you are accepting and consenting to the practices described in this policy.

We act as agents of the Independent Therapists in providing our Booking Services and in storing Client information

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on Our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Site subscribe to our service, search Our Site for an Independent Therapist, use Our Booking Services, when you report a problem with Our Site or contact us for any other reason. This may include your name, date of birth, gender, address of where the Treatment will be provided, e-mail address, phone number and payment card information. It will also include any further information that you provide in relation to your booking, either to us or to your Independent Therapist (and this may include information about your health).
  • Information we collect about you. With regard to each of your visits to Our Site we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information; browser type, version, country and language; time zone setting; browser plug-in types and versions; operating system and platform;
    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Device information: We may also collect information about your device. This may include information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device's mobile phone number, the MAC address of the device's wireless network interface or push ID), the mobile operating system that you are using and mobile network information.
  • Information we receive from other sources: Client Consultation Forms – Prior to your Treatment you will be asked to complete a Client Consultation Form in which you will be asked for details of any medical conditions and permission to contact you in future for marketing and your care purposes. We store this information on behalf of the Independent Therapists.
    • Therapists' Notes – The Independent Therapists will make notes during the Therapy Treatment. These notes will record information that you give the Independent Therapist and the Independent Therapist's observations. We may store these notes and may make them available to other Independent Therapists that you choose to book through our Booking Service.
    • We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.


We use information held about you in the following ways:

  • To carry out our obligations arising from our Booking Services that you request from us;
  • To store and share the Therapists' Notes. These may be shared with other Independent Therapists that you choose to book.
  • To store the Client Consultation Forms on behalf of the Independent Therapists.
  • To notify you about changes to our Booking Service that may affect you;
  • To ensure that content from Our Site are presented in the most effective manner for you and for your computer or device;
  • To improve our services;
  • To measure or understand the effectiveness of our advertising to you and others, and to deliver relevant advertising to you;
  • To contact you and make suggestions and recommendations to you about Therapy Treatments that may interest you or them by email or via our website.
  • To remind you of your appointments;
  • For administration and internal operations, including troubleshooting, data analysis, data security, testing, research, statistical and survey purposes;


We hold our records about you using a variety of systems which are:

  • MINDBody software – their privacy policy is here.
  • Payment processing provider who specialises in the secure online capture and processing of credit/debit card transactions.
  • Email accounts which are hosted by a third party and secured by password.
  • Client consultation forms which are stored on paper at the Independent Therapists premises (which are always locked when unoccupied) and sometimes on the Independent Therapists tablet devices (which are secured by a password).
  • Mailchimp – their privacy policy is here
  • Dropbox – their privacy policy is here
  • Call logging software (via our reception team provider) and the data is purged after 30 days from the telephone call.


We will share your information with the Independent Therapists to enable them to provide their Therapy Treatments effectively and to effectively manage customer relations.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If City Sports Massage or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation
  • To enforce or apply our terms of use and other agreements; or
  • To protect the rights, property, or safety of City Sports Massage, the Independent Therapists or others.
  • To law enforcement agencies and regulators in connection with their investigations.
  • This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, for example, the provision of support services of the processing of your payment details. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. We have engaged with the relevant suppliers and seen copies of their privacy policy in place which they have asserted is compliant with current data protection regulations including GDPR.


We use appropriate technical and organisational safeguards to protect your data. However you should be aware that the transmission of information via the internet is not completely secure. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Marketing - You have the right to ask us not to process your personal data for marketing purposes. We will ask your permission to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Once you have given your permission you can revoke it by either emailing us at info@citysportsmassage.com or if it relates specifically to our e-newsletters then every e-newsletter includes an unsubscribe link which if clicked on will remove you from our e-newsletter distribution list.

Access to Information – You have a right to access information held about you and have us correct any factual information that is incorrect. We will require proof of identity before we are able to disclose information to you. In order to exercise this right please contact us at info@citysportsmassage.com

Right to be ‘forgotten’ – We have a legal obligation to retain your records for 7 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we may retain our records about you indefinitely in order that we can provide the best possible service should you contact us again in the future. In order to exercise this right please contact us at info@citysportsmassage.com


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@citysportsmassage.com or City Sports Massage Ltd., Garden Studios, 71 - 75 Shelton Street, London, England, WC2H 9JQ.


Any changes we may make to our privacy policy in the future will be posted on this page and may be e-mailed to you (and only if you have subscribed to our e-newsletters). Please check back frequently to see any updates or changes to our privacy policy.


If you follow any links to any websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


A Cookie is a small file of letters and numbers sent by an organisation which asks permission from your browser to be placed on your hard drive to allow that website to recognise when you visit. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Our website uses cookies. These are used for the provision of services on our website (for example, making a booking) in particular by the booking software, MINDBody. The MINDBODY software uses cookies to remember your site settings and preferences. For your software to function properly, you'll need to make sure that they've been enabled in the web browser you're using.

Additionally we use Google Analytics which uses cookies to gather information. Their privacy policy is available here.

Most browsers allow you to refuse to accept cookies and to delete cookies. You can find information about blocking and deleting cookies on the internet. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website, for example remembering your account log in name.

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