Small but important details
Booking your first appointment?
It is advisable to book a 60 minute session to allow plenty of time for your treatment after the consultation time. Please note the time you book is always inclusive of consultation and changing time.
24 hour notice cancellation policy
Please be aware before booking that appointments rescheduled, cancelled or not attended are charged at the full amount unless 24 hours notice is given. In the case of cancellations being made online with more than 24 hours notice, your account will be credited. This credit will stay active on your account for 12 months, or until you wish to reschedule, whichever is sooner.
If you have cancelled with more than 24 hours notice and you wish to be refunded to your bank account, please call our reception team, and they can process this refund.
If it is your first time visiting a therapist booked with City Sports Massage, please ensure you allow enough time to find them! If you are late, please be aware that your therapist may not be able to go over the time slot originally booked, as other clients may be waiting. If your therapist is running late however, you will always get the full time you booked.
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